Payment return policy
We strive to provide a seamless and secure payment experience through Razorpay on our website. In the rare event that you encounter any issues with your payment.
Refund Eligibility:
Refunds will only be considered for transactions that were completed but resulted in an error or were processed inaccurately. Ineligible cases include accidental transactions, change of mind, or any other non-error related issues.
Reporting a Payment Issue:
If you believe there is an error with your payment, please contact our customer support within 2 days of the transaction date. Provide relevant details such as the transaction ID, date, and a description of the issue.
Investigation Process:
Our team will investigate the reported issue promptly. Refunds will be issued at the discretion of our team based on the findings of the investigation.
Refund Process:
If a refund is approved, it will be processed to the original payment method used during the transaction. Refunds may take 5-7 business days to reflect in your account.
Cancellation Policy:
Cancellation of orders or services may be subject to specific terms outlined in our cancellation policy. Please refer to our Terms and Conditions for more information.
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